The Impact of Emotional Intelligence on Sales and Business

The Impact of Emotional Intelligence on Sales and Business Charles M. Boliko EXECUTIVE SUMMARY This paper explores the impact of emotional intelligence in the business world. In a world that continues to innovate technologically, businesses are constantly looking for new ways to try to remain ahead of the competition, and it is clarified with this paper that one way to do this is by understanding how to use emotional intelligence to establish customer loyalty and good brand appeal. The interaction between a salesman and a potential client was analyzed and discussed to develop an understanding of how a salesman can use emotional intelligence to maximize the chances of making a deal with the client. Customer service in businesses was†¦show more content†¦A good salesman would have various strategies to respond to given signs, increasing the probability of a successful sale. Failing to respond to the customer appropriately can almost guarantee the salesperson has failed to make a sale. Goman (2012) posted an article on Forbes titled â€Å"Knowing When to Back Off† describing an interaction she was observing between a salesman and a potential client in a bar. In a short paragraph she talks about how the salesman appeared to be doing well verbally, but he was putting the client in an uncomfortable position by sitting too close to him. The client began to inch away very slowly, and the salesman did not notice any of this. The client eventually ended up leaving the bar after excusing himself to make a phone call. The salesman failed to understand the client’s basic need of personal space, which cost him the sale. Had the salesman recognized the non-verbal message being sent by the client, the client may have stayed. So it can be seen that developing this social awareness with emotional intelligence and understanding the needs of the customer become very important for the success of a salesman. The salesman would have to know about how to react to the emotion and message being conveyed with body language and control thes e emotions in order to lead the dialogue in the direction which hopefully leads to a sale. Companies with good customer service are considered more successful because ofShow MoreRelatedFostering Emotional and Social Intelligence in Organizations1410 Words   |  6 PagesFostering Emotional and Social Intelligence in Organizations The concept Emotional and Social intelligence or ESI is no new term; it is the outcome of a research almost 35 years old. Being the product of a multidisciplinary research approach, it is considered a significant tool to examine behavioural competencies and their impact on performance. 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The Death Penalty Is Wrong And Inhumane Essay - 1170 Words

The notion of sentencing another human being to death is difficult to completely comprehend. The physical procedure involved in the act of execution are easy to grasp, but the emotions involved in carrying out a death sentence on another person, regardless of how much they deserve it, is beyond comprehension. This act has been critiqued by many people from all around the world and it is our responsibility as a society to see that capital punishment is wrong and inhumane. Some oppositions to the death penalty include racial bias in death sentencing, capital punishment is irreversible, capital punishment costs more than incarceration, and poor quality defense leaves many sentenced to death. Capital punishment, also known as the death penalty, is the notion of legal authorization of killing a person as punishment for a crime they have committed. 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A Sudden Realization free essay sample

Crunch. My heart stopped beating. My legs gave out, my head fell back, and my body went limp. I fell to the ground oblivious to what had occurred. I lay on the cold surface of the arena, feeling relaxed; a serene experience that was cut short by an immense surge of pain. Regaining the feeling in my body, I grabbed my shoulder, attempted to regain my composure, and proceeded to tumble once more to the bone-chilling surface. My mind flashed back momentarily, and all I could see was the logo of the opposing team. My eyes began to blur. I thought I was dead. I faded, and I passed out. â€Å"Excuse me†, said a strange man. Regaining consciousness, I remember being upset. I said to myself, â€Å"If this is heaven, it sure smells.† I was in a locker room only a few feet from where the incident occurred. My heart slowed, and I realized I was still alive. We will write a custom essay sample on A Sudden Realization? or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Searing pain rushed through my body with every breath I took. Silence. I passed out again. I woke to the roaring engine of the ambulance as we proceeded to the hospital. Suddenly, we began to slow, the doors of the vehicle opened, and the gurney was pulled out. As I rode through the double doors of the hospital, I remember a great deal of commotion. â€Å"We need to take X-rays†, said the physician. The extent of my injury was unknown and a sense of panic settled deep within my gut. Hours passed. I was in the same bed, tired, in pain, and wanting to know my fate. The doctor entered and projected the X-rays. I am not a radiologist, but from what I saw, I did not look good. â€Å"Where do we start†, mumbled the doctor. â€Å"Your shoulder is separated, your clavicle is broken and your sternum is fractured.† It hit me. I was seriously hurt, but my view was not skewed. My first comment was about when I would be able to play hockey again. â€Å"8 weeks,† the m edical professional said. My heart stopped again. My life was hockey, and I had to play as soon as possible. The car ride home was long, painful, and left me contemplating life outside of sports. I thought about my preceding years of high school and college. What did I want to be? The epiphany I had that day has given me an extraordinary interest in sports medicine. Through my athletic experiences and crises such as this, I have developed a familiarity with medical professionals and an interest in the sciences. My name is Chris Darnell, and I want to be an Orthopedic Surgeon.